The client directs the work
Dedicated Team
Dedicated offshore professionals work in the client's systems, follow the client's processes, and operate under the client's day-to-day direction.
Explore this modelStart With One Question: Who Should Own the Outcome?
The right outsourcing model depends on more than headcount. It depends on who designs the workflow, directs daily work, measures performance, manages exceptions, and remains accountable for the result.
See what your team owns and what CF carries.
Use this matrix to avoid vague labels. The model makes accountability clear before recruiting, process design, or technology work begins.
Model
Client responsibility
CF responsibility
Dedicated Team
Client responsibilityDaily tasks, workflow direction, approvals, and priorities.
CF responsibilityRecruiting, employment, HR, payroll, support, retention, and infrastructure.
Managed Operation
Client responsibilityScope, business rules, standards, access, and outcome expectations.
CF responsibilityWorkflow design, staffing, supervision, QA, reporting, and performance management.
Specialized Healthcare Company
Client responsibilityEngagement with the right CF company and operational requirements.
CF responsibilitySpecialized delivery through CF Revenue Cycle Solutions, CF Credentialing Solutions, or CF Care Connect.
Hybrid Model
Client responsibilityStrategic control, key decisions, approvals, and internal alignment.
CF responsibilityA blended support layer across staffing, process support, QA, reporting, and operations input.
Two core ways to work with CF.
CF manages the function
Managed Operation
CF manages an agreed business function or workflow, including staffing, supervision, quality assurance, reporting, technology support, and accountability.
Explore this modelStart with who owns the outcome.
The right model depends less on the service category and more on the ownership pattern: do you need embedded people, a managed workflow, a specialized healthcare company, or a blended operating layer?
You direct the work
Dedicated Team
You need people embedded in your systems, meetings, standards, and day-to-day priorities.
ExploreCF manages the workflow
Managed Operation
You want CF accountable for an agreed process, service rhythm, quality review, and reporting.
ExploreFocused healthcare operations
Specialized Healthcare Company
You need a defined healthcare function such as RCM, credentialing, or care management programs.
ExploreShared control and support
Hybrid Model
You need staff, oversight, technology, QA, reporting, or subject-matter input around your internal team.
ExploreManaged Operation
CF manages an agreed end-to-end workflow with the staffing, supervision, quality assurance, reporting, technology support, and accountability defined for that function.
Scope and pricing are customized to the workflow, required expertise, volume, systems, service levels, reporting, and operating coverage.
- Digital Marketing
- Business Intelligence and Analytics
- Prior Authorization Operations
- Remote Desktop and IT Support
- Security and Data Support
- Other Agreed End-to-End Workflows
Pick the model with the accountability you actually need.
CF can help translate the problem, owner, scope, and operating rhythm into a model that is practical to launch and easy to explain internally.
Map the Right Delivery Model.Bring to the conversation
- Whether you want embedded staff or CF-owned workflow accountability
- Which systems, approvals, and quality standards shape the work
- Reporting, supervision, and escalation expectations
Match the Work to the Right CF Model
Compare client-directed staffing, CF-managed workflows, specialized healthcare companies, and hybrid engagements.