Frequently Asked Questions

Dedicated Teams add healthcare professionals who work in the client’s systems under the client’s daily direction. Managed Operations transfer an agreed workflow to CF, including staffing, supervision, quality assurance, reporting, escalation, and operating accountability.

Medical prior authorization supports services such as procedures, therapy, imaging, and DME. Medication prior authorization supports formulary review, documentation collection, submission, payer follow-up, renewals, and provider-approved appeal coordination.

Healthcare scopes define approved channels, role-based access, handling procedures, escalation, and client-system requirements. CF executes Business Associate Agreements when required by the parties, data access, and agreed scope.

CF Revenue Cycle Solutions owns agreed managed RCM execution, supervision, quality assurance, reporting, escalation, and service accountability. A dedicated billing professional remains client-directed when the client chooses Dedicated Teams.

CF Credentialing Solutions manages agreed credentialing, payer enrollment, licensing, privileging, and provider-readiness workflows. A dedicated credentialing coordinator remains under the client’s daily direction.

CF Care Connect supports agreed CCM, RPM, RTM, PCM, APCM, BHI, and CoCM programs with dedicated care teams, structured workflows, patient engagement, documentation support, human oversight, and reporting.

With Dedicated Teams, professionals work in your systems and follow your day-to-day direction. With Managed Operations, CF owns the agreed workflow, staffing, supervision, quality assurance, reporting, technology support, and accountability.

CF manages recruitment, candidate screening, employment, payroll and benefits, HR support, Philippines infrastructure, employee engagement and retention, supervisor support, performance visibility, training, and career development.

The client directs daily priorities, task assignments, systems and tools, workflows, performance expectations, and direct feedback for dedicated employees.

Yes. Hybrid Models can combine dedicated professionals with CF-managed workflows, supervision, quality assurance, reporting, technology support, or Specialized Healthcare Solutions.

Pricing is customized based on the role or function, required expertise, staffing level, workflow scope, volume, operating coverage, systems, reporting, service levels, and accountability model.

Minimum staffing, schedule, and term requirements depend on the role, delivery model, recruiting investment, and operating coverage. CF confirms any minimum commitment in the written proposal before the client proceeds.

Part-time requirements are reviewed case by case because role continuity, candidate availability, schedule coverage, and supervision needs vary. CF confirms feasibility during scoping rather than promising a part-time structure before the role is defined.

Timing varies by role complexity, experience requirements, schedule, candidate availability, assessment needs, and the client interview process. CF confirms an expected recruiting plan after the role and selection process are defined.

Yes. Client interviews are part of the Dedicated Teams process so the client can assess experience, communication, and fit before selection.

CF combines Las Vegas-based client leadership with Philippines delivery operations in Eastwood City, Quezon City, Metro Manila.

Yes. Schedules and coverage can be aligned to U.S. business hours based on the role, workflow, staffing plan, and agreed operating requirements.

CF supports role-based onboarding, HR, employee development, supervisor infrastructure, and performance visibility. In a dedicated model, the client directs the daily work and provides workflow-specific guidance. In a managed model, CF also owns day-to-day supervision and quality assurance for the agreed function.

CF reviews the situation with the client, addresses immediate continuity and access needs, and agrees on a replacement or transition plan. Timing depends on the role, notice circumstances, required experience, and the client interview process.

Yes. Dedicated teams typically work in the client’s approved systems, tools, communication channels, and workflows, with access aligned to role and engagement requirements.

CF uses AI and automation to support research, production assistance, workflow efficiency, quality review, reporting, and visibility where appropriate. People remain accountable for judgment, approvals, escalation, and outcomes.

Yes. CF Solutions Philippines Inc., CF’s Philippine operating entity, is certified to ISO/IEC 27001:2022 under certificate PH26/00000076. Its independently audited information security management system brings structured risk management, documented controls, and continual improvement to Philippine delivery. The Security and Compliance page provides the certificate, scope, location, and dates.

CF discusses Business Associate Agreements for healthcare engagements where the service, data access, and parties make a BAA applicable. Contract requirements are confirmed during scoping.

CF Outsourcing Solutions owns dedicated staffing and established managed Prior Authorization, Remote Desktop Support, Digital Marketing, and Business Intelligence and Analytics services. CF Revenue Cycle Solutions owns managed RCM operations. CF Credentialing Solutions owns managed credentialing and provider-readiness workflows. CF Care Connect owns agreed care management programs. Other workflow requests require a fit review before CF confirms ownership and scope.

Yes. Connected needs can involve more than one CF company, with service ownership and responsibilities defined for each part of the engagement.