FAQ

BPO, short for Business Process Outsourcing, refers to the strategy of engaging a third-party service provider to handle particular business tasks or operations. Typically situated in a different geographical area, this approach aims to cut expenses, enhance operational effectiveness, and enable a more concentrated effort on essential business functions.

BPO services can be categorized into two main groups: those that deal with direct customer interactions (front-office) and those that relate to internal operations (back-office). Examples cover a range of tasks, including providing customer assistance and technical support, handling data entry, outsourcing HR functions, managing financial and accounting tasks, and overseeing activities related to acquiring necessary resources.

Outsourcing is the practice of hiring external organizations or individuals to handle specific tasks or functions that were previously done in-house.  Conversely, offshoring involves relocating or expanding business activities and operations to another country, often to take advantage of lower labor costs or expanding labor pool.

Effective management involves clear communication, well-defined expectations, regular reporting, monitoring of key performance indicators (KPIs), and fostering a strong working relationship.

Facilitating a smooth transition entails comprehensive process documentation, successful transfer of knowledge, conducting training sessions, and maintaining continuous communication to effectively handle any potential challenges.

Hiring independent contractors offshore offers flexibility and cost savings, while hiring a dedicated team provides stability, control and ability to build culture.  Choose based on your project needs, budget, and long-term goals.

NO, offshore outsourcing can benefit companies of all sizes, including small businesses.  It offers cost savings, access to talent, scalability and the ability to focus on core activities.